Customer Service Representative (Specialty Chemicals)

Location: Krakow, Poland

Company

hirify.global is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals, operating facilities in approximately 30 countries.

What you will do

• Complete the order process from customer order receipt through dispatch and invoicing using standard SAP processes.
• Respond proactively to customer questions, order status requests, and order amendments.
• Monitor customer accounts and order books, resolving credit blocks, delivery issues, and other customer-impacting problems.
• Control delivery processes in SAP, prepare dispatch documentation, maintain system records, and ensure processed dispatches are ready for billing.
• Coordinate availability and forecast issues with relevant stakeholders and build close working relationships across Sales, Supply Chain, Finance, and Logistics.
• Provide backup support for other Customer Service Representatives when required.

Requirements

• Bachelor’s or Master’s degree and experience as a Customer Service Representative in a similar environment.
• Fluency in English required.
• Good working knowledge of Microsoft Office tools; SAP experience is preferred.
• Strong analytical, problem-solving, communication, organizational, and detail-oriented skills.
• Ability to adapt to a demanding environment and follow KPIs, SLAs, and quality standards.

Nice to have

• Experience in export trade and S&OP.

Culture & Benefits

• Work in an innovative, collaborative, and multicultural environment.
• Participate in continuous improvement of global customer service processes.
• Work with a diverse portfolio of chemical products serving consumer and industrial markets worldwide.

Hiring process

• The application is reviewed by a Talent Acquisition Partner.
• Candidate updates are provided throughout the hiring process.