O2C Senior Customer Service Specialist with Dutch

Location: Warsaw, Poland; office-based role

Company

hirify.global is a global animal health company developing products and services to prevent and treat disease in farm animals and pets.

What you will do

• Process manual customer orders received by phone, fax, and email, prioritize urgent requests, and manage complaints.
• Support account management, billing, collections, and dispute resolution related to credits and payments.
• Monitor and resolve sales order and interface issues, including SAP Idoc-related problems.
• Review operational metrics, communicate KPI results, and maintain service performance.
• Act as an O2C subject matter expert, support team training, and provide coverage for colleagues.
• Contribute to global and regional O2C projects, continuous improvement, compliance, and process documentation.

Requirements

• University degree or equivalent professional experience.
• At least 3 years of experience in O2C or finance, including customer service and process improvement.
• Fluent Dutch at C1/native level and proficient or fluent English required for global communication.
• Experience with SAP O2C processes or modules.
• Working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Strong analytical, problem-solving, prioritization, communication, and customer expectation management skills; willingness to work shifted hours when required.

Nice to have

• Experience in a global shared services or GBS environment.
• Experience with O2C process improvement or transformation initiatives.
• Knowledge of additional European languages.
• Experience with customer disputes, collections, and billing processes.

Culture & Benefits

• Flexible working hours and additional days off.
• Office in central Warsaw at Rondo Daszynskiego.
• Multisport card, private medical care, and life insurance.
• Inclusive and supportive workplace with an animal-friendly office.
• Theatre ticket discounts and access to a language learning platform.