Customer Success Specialist with German

Location: Warsaw, Poland; onsite

Monthly gross compensation: PLN 10,575–21,975

Company

hirify.global provides electrical connection and protection solutions for equipment, buildings, and critical industrial processes through globally recognized product brands.

What you will do

• Act as the customer success lead and primary contact for strategic accounts, driving satisfaction, retention, and growth.
• Manage complex inquiries, escalations, complaints, orders, quotes, products, pricing, contracts, and commercial agreements.
• Coordinate issue resolution across Sales, Planning, Logistics, Finance, Operations, Quality, and Product Management.
• Analyze customer trends and metrics to improve customer experience, productivity, service quality, and operational performance.
• Champion new processes, tools, automation, and ways of working across the organization.
• Mentor team members, act as a subject matter expert, and support service continuity during periods of high workload or change.

Requirements

• 5+ years of experience in customer service, customer care, inside sales, or sales support in a B2B or industrial environment.
• Strong experience with ERP and CRM systems such as Salesforce, M3, SAP, or similar.
• Experience handling complex customer situations, escalations, and cross-functional work in international organizations.
• Advanced customer relationship management, commercial, communication, stakeholder management, analytical, problem-solving, and decision-making skills.
• Fluency in German and English is required.

Nice to have

• Experience with process improvement or digital transformation initiatives.
• Additional language skills.

Culture & Benefits

• International environment with opportunities to work across diverse global operations.
• Culture focused on innovation, integrity, customer orientation, respect, teamwork, and accountability.
• Comprehensive private health care, including dental coverage.
• Retirement pension plan and employee stock purchase plan.
• 100% funded language courses, study subsidies, recognition programs, holiday contributions, and canteen or meal passes.