O2C Customer Service Specialist (Animal Health)

Location: Hybrid work model with an office in central Warsaw at Rondo Daszyńskiego, Poland

Company

hirify.global is a global animal health company developing products and services to prevent and treat disease in farm animals and pets.

What you will do

• Process manual customer orders received by phone, email, and EDI, prioritizing urgent requests.
• Resolve customer inquiries and disputes involving orders, billing, credits, and payments in collaboration with internal teams.
• Analyze account discrepancies and support timely payment collection activities.
• Generate and distribute customer invoices while monitoring and resolving sales order and interface issues.
• Review operational metrics, support KPI delivery, and contribute to global and regional O2C initiatives.
• Provide backup support, help onboard colleagues, and serve as a contact for O2C Customer Service process queries.

Requirements

• Degree in Business, Accounting, or equivalent work experience.
• At least 2 years of experience in O2C or a finance function.
• Strong analytical, problem-solving, prioritization, and multitasking skills with attention to detail.
• Customer-focused approach with strong communication and collaboration skills.
• Commitment to compliance and continuous improvement.
• Fluency in English.

Nice to have

• Experience with SAP O2C modules.
• Knowledge of Business Warehouse or Business Objects.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience in customer service, collections, or credit management.

Culture & Benefits

• Flexible working hours and a hybrid work model.
• Additional days off, private medical care, life insurance, and a Multisport card.
• Career opportunities within a global animal health company.
• Open, inclusive, and animal-friendly work environment.
• Employee Referral Program, theatre ticket discounts, and access to a language learning platform.