Customer Experience Specialist (E-commerce)

TL;DR

Customer Experience Specialist (E-commerce): Supporting users of a large digital entertainment marketplace by resolving customer issues, handling inquiries, and coordinating solutions with other departments with an accent on clear communication, empathy, and efficient problem-solving. Focus on managing diverse customer cases, supporting digital goods and website inquiries, and maintaining high service quality across email and phone channels.

Location: Warsaw, Rzeszow, or remote from Poland; hybrid and fully remote work options are available. Shift work may be scheduled from Monday to Sunday.

Company

hirify.global is a digital entertainment marketplace offering games, software, gift cards, subscriptions, DLCs, and in-game items to customers worldwide.

What you will do

• Provide high-quality support and deliver positive experiences for marketplace users.
• Understand customer needs and resolve issues involving the website and digital goods.
• Respond promptly and professionally to emails, inquiries, and phone calls.
• Offer practical and efficient solutions while maintaining clear communication.
• Coordinate with other departments to resolve complex customer cases.
• Contribute to a positive company image through reliable customer service.

Requirements

• Initial experience in customer service, sales support, or telemarketing.
• Excellent verbal and written communication skills.
• English at a minimum B2 level, with confidence in written and spoken communication.
• Creative, customer-focused, and solution-oriented approach.
• Ability to adapt quickly and work effectively in a dynamic environment.
• Willingness to work shifts from Monday to Sunday and collaborate within a team.

Nice to have

• Experience in the gaming industry.

Culture & Benefits

• Hybrid or fully remote work with flexible working arrangements.
• Work equipment, including a laptop or phone, with ergonomic home-office equipment available.
• Private medical care, life insurance, MultiSport card, and Motivizer vouchers.
• Welcome pack and discounts on the hirify.global.COM platform and partner stores.
• Internal and external training, industry conferences, and development and wellbeing programs.
• Supportive DEI-focused culture, grassroots initiatives, and charity events.