Resident Coordinator (Property Management)

Location: Phoenix, AZ, United States

Salary: $23.19–$27.83 per hour

Company

hirify.global is a single-family rental company and homebuilder providing professional leasing, property management, and maintenance support.

What you will do

• Support Resident Managers and Senior Resident Managers with daily operations in the market area.
• Deliver a consistent resident experience across move-in, maintenance coordination, renewal, and move-out processes.
• Handle resident communications, mail processing, lease renewal paperwork, rental verifications, insurance documents, reporting, and daily tenant transactions.
• Improve resident retention through check-ins, resident portal assistance, renewal options, and maintenance work-order support.
• Coordinate accurate and compliant tenant financial transactions with property management and administrative teams.
• Maintain deposit transaction records and respond to deposit-related resident inquiries.

Requirements

• High School Diploma or GED.
• At least three years of high-volume customer service experience.
• Strong verbal and written communication, problem-solving, time management, relationship management, organization, and conflict resolution skills.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• All resident operations must be performed within applicable state licensing restrictions.

Nice to have

• Experience in call centers, dispatch, real estate, or property management.
• Experience with property management software.

Culture & Benefits

• Medical, dental, and vision insurance options.
• Flexible spending accounts, health savings accounts, and dependent savings accounts.
• 401(k) with company matching contributions and an employee stock purchase plan.
• Tuition reimbursement program.
• Nine paid holidays per year and accrued paid time off, up to 120 hours annually.