Customer Success Manager (AI)

Location: Lehi, Utah, United States; based at the Lehi HQ with travel to customers

Company

hirify.global is a healthcare technology company providing a secure, HIPAA-compliant AI platform for home health and hospice operations, including intake, clinical documentation, coding, quality assurance, scheduling, and billing.

What you will do

• Own post-go-live accounts end-to-end across adoption, renewal, expansion, and customer referenceability, with responsibility for revenue outcomes.
• Manage relationships with agency owners, administrators, directors of nursing, billing managers, intake coordinators, and clinicians.
• Lead renewal and expansion negotiations, defend pricing through value analysis, and attach additional services such as hospice and new locations.
• Close customer-support loops by communicating issues, resolutions, and verification steps proactively.
• Build AI-powered account early-warning systems, executive-review drafts, and ticket-loop automations.
• Translate product data into business outcomes such as documentation compliance, clinician hours recovered, claims acceptance, and accounts-receivable health.

Requirements

• At least 3 years of experience owning renewal, NRR, or GRR outcomes in B2B SaaS.
• Experience managing complex accounts where users, buyers, and renewal decision-makers are different stakeholders.
• Demonstrated experience building automations or AI workflows in a professional role.
• Experience leading renewal negotiations and exchanging concessions for measurable value.
• Exceptional written communication for clinicians, billers, owners, and other customer stakeholders.

Nice to have

• Experience in healthcare, home health or hospice, EHR, or revenue-cycle operations.

Culture & Benefits

• Early-stage Series A environment with meaningful equity.
• Direct collaboration with the CEO and Head of Finance.
• Customer insights contribute to product priorities.
• Health, dental, and vision coverage.
• Flexible PTO and travel to customers.
• Competitive base salary plus variable compensation tied to net revenue retention.