Growth Customer Success Manager (AI)

Location: Remote within the United States, with an East Coast-based hire targeted

Total compensation: $125,000–$150,000 annually, including variable pay based on quarterly goals.

Company

hirify.global is an AI-powered roleplay simulator creating an experiential learning category for communication training and customer development.

What you will do

• Manage and grow a portfolio of 40–60 mid-market customer accounts.
• Build strong customer relationships, increase satisfaction, and drive product adoption.
• Understand customer business objectives and align hirify.global usage to those goals.
• Run renewals, expansion initiatives, and quarterly business reviews.
• Partner closely with sales, product, and leadership teams to deliver customer value.

Requirements

• 4–6 years of experience in customer success or account management.
• Proven success managing customer relationships, driving adoption, and achieving customer outcomes.
• Experience with renewals, expansion, and QBRs.
• Cross-functional collaboration skills with sales, leadership, and product teams.
• Proficiency with customer engagement platforms and CRM tools.
• Strong prioritization, verbal communication, and written communication skills.

Nice to have

• Deep understanding of the SaaS ecosystem and customer adoption strategies.
• Experience using AI to improve efficiency, outcomes, and customer experience.
• Ability to create customer lifecycle strategies, playbooks, and best practices.

Culture & Benefits

• Fast-paced startup environment with an opportunity to help scale the company.
• Equity opportunities.
• Health, dental, and vision insurance.
• 401(k) plans and unlimited PTO.
• Free lunches at the office and regular collaboration with the founding team and mentors.