Customer Success Manager (AI)

Location: Remote within the United States

Salary: $165,000–$190,000 annual total target cash, including base salary and target incentive; equity, benefits, and other incentives may also apply.

Company

hirify.global is building an enterprise software platform for autonomous customer experience, using AI-powered go-to-market Superhumans to engage, demonstrate, onboard, and support buyers throughout the customer journey.

What you will do

• Own a portfolio of customers from post-contract onboarding through renewal and expansion.
• Drive adoption, enablement, and value realization as customer workflows evolve.
• Define success criteria with customers and connect product usage to measurable business outcomes.
• Advise stakeholders across revenue, marketing, and operations teams.
• Lead proactive, value-driven renewals and identify expansion opportunities.
• Monitor customer health, lead outcome-focused business reviews, and share customer insights to influence product direction and scalable success practices.

Requirements

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS.
• Experience owning complex, multi-stakeholder relationships from onboarding and implementation through renewal and expansion.
• Experience with enterprise B2B customers and go-to-market use cases.
• Strong ability to navigate ambiguity, drive action, and translate customer success metrics into repeatable deployments.
• Must be able to work from within the United States.

Nice to have

• Familiarity with marketing automation, orchestration, or attribution platforms.
• Hands-on experience with Salesforce and Claude.
• PMP, CSM, or similar certification.

Culture & Benefits

• Work at the forefront of AI-powered go-to-market operations and human-AI collaboration.
• Collaborate with specialists in AI, product design, and go-to-market innovation.
• Contribute to a product combining visual design, voice, motion, and intelligence.
• Remote-first, fast-moving environment with ownership, autonomy, and impact from day one.
• Total compensation may include equity, benefits, and additional incentives.