Customer Success Manager (AI)

Location: Remote within the United States

Salary: $165,000–$190,000 per year, plus equity, target incentive, benefits, and other applicable incentives.

Company

hirify.global is building enterprise software for Autonomous Customer Experience, using AI-powered Superhumans to engage, demonstrate, onboard, and support buyers throughout the go-to-market journey.

What you will do

• Own a portfolio of customers from post-contract onboarding through renewal and expansion.
• Drive adoption and value realization through onboarding, enablement, and ongoing customer engagement.
• Define success criteria with customers and connect product usage to measurable business outcomes.
• Advise stakeholders across revenue, marketing, and operations teams.
• Lead proactive, value-driven renewals and identify expansion opportunities.
• Monitor customer health, communicate impact through business reviews, and share insights to influence product direction and scalable success practices.

Requirements

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS.
• Experience owning complex, multi-stakeholder relationships from onboarding and implementation through renewal and expansion.
• Experience with enterprise B2B customers and go-to-market use cases is preferred.
• Strong ability to navigate ambiguity with a bias toward action.
• Hands-on experience with Salesforce and Claude is a plus.
• PMP, CSM, or similar certification is a plus.

Culture & Benefits

• Remote-first, fast-moving environment with ownership, autonomy, and impact from day one.
• Opportunity to work on AI-powered go-to-market operations and human-AI collaboration.
• Collaboration with specialists in AI, product design, and go-to-market innovation.
• Work on a product combining visual design, voice, motion, and intelligence.
• Supportive and inclusive environment free from discrimination.