Customer Success Manager (AI)

Location: US - West Coast

Company

hirify.global is a fast-growing AI startup developing AI agents and natural-language interfaces that help non-technical small and medium-sized businesses improve productivity and simplify operations.

What you will do

• Own a portfolio of B2B SaaS accounts after onboarding and serve as the primary client contact through renewal and expansion.
• Build relationships with client stakeholders, understand business goals, and drive measurable outcomes from AI agents.
• Manage renewals, identify expansion opportunities, and lead commercial conversations.
• Monitor account health, identify risks early, and take action to prevent churn.
• Run performance review calls using data to demonstrate ROI and guide client decisions.
• Coordinate handoffs with onboarding and share structured client insights with product and go-to-market teams.

Requirements

• Proven B2B SaaS customer success or account management experience, ideally with SME clients.
• Demonstrated sales instinct and a track record of driving retention and growth.
• Strong relationship-building skills and a client-focused approach.
• Ability to use data and communicate ROI clearly.
• Highly self-managing, proactive, and action-oriented.

Nice to have

• Experience in AI, sales technology, or a fast-growing startup.
• Familiarity with CRM platforms and sales workflows.

Culture & Benefits

• Competitive compensation with base salary and commission.
• Collaborative, innovative, and supportive work culture.
• Freedom and autonomy as principal values.
• Professional growth opportunities in AI solutions and a path to leading a team.