Customer Success Manager (AI)

Location: Must be based in the United States, with 25–40% travel required for onsite client visits and headquarters meetings.

Company

Hippocratic AI is a well-funded, safety-focused healthcare AI startup building a breakthrough platform to transform patient outcomes at a global scale.

What you will do

• Own retention and growth targets for a portfolio of health system accounts.
• Build and defend quantified outcomes cases, reporting metrics like readmission reduction and cost savings to executive leadership.
• Run quarterly and annual executive business reviews with C-suite and VP-level stakeholders.
• Drive adoption and workflow change across nursing and clinical operations to prevent adoption decay.
• Identify, qualify, and shape expansion opportunities for new use cases within existing accounts.
• Maintain account health scoring and risk forecasting for leadership.

Requirements

• Minimum 5 years in customer success, account management, or strategic accounts, with at least 4 years serving health systems or provider organizations.
• Must have US work authorization.
• Demonstrated track record of owning commercial outcomes, including retention and expansion targets.
• Executive presence with experience running business reviews for C-suite and VP-level stakeholders.
• Deep fluency in health system operations, clinical workflows, and quality measurement.
• Proven ability to build and present quantified ROI cases to financial audiences.

Nice to have

• Background at a healthcare SaaS or health AI company.
• Experience as a health system operator (nursing leadership, care management, or quality).
• Clinical license (RN, LPN, or similar).
• Familiarity with EHR ecosystems like Epic, Cerner, or Athena.

Culture & Benefits

• Work with a team of physicians, AI pioneers, and researchers from top institutions.
• Opportunity to shape a new category in healthcare AI.
• Backed by leading healthcare and AI investors with significant funding.
• Collaborative environment partnering with Clinical, Product, Engineering, and Sales teams.