Customer Success Manager (AI Healthcare)

Location: New York City, hybrid; four days per week onsite. Employees located more than one hour away may work onsite three days per week. Candidates must live in NYC or be able to move within 30 days.

Salary: $120,000–$160,000 annual on-target earnings, plus equity.

Company

hirify.global is a Series A healthcare technology startup founded in 2021 that develops an AI-powered real-time medical review platform for reducing clinical and compliance risks.

What you will do

• Manage a strategic portfolio of healthcare customers with approximately $2MM in ARR.
• Develop account plans to drive renewals and identify upsell opportunities.
• Build relationships with C-suite healthcare executives through regular communication and engagement.
• Lead Quarterly Business Reviews to demonstrate product value and align on strategic initiatives.
• Partner with the CTO and Engineering teams to influence the product roadmap based on customer needs.
• Collaborate with Marketing and Go-to-Market teams on case studies and customer success stories.

Requirements

• 3+ years of Customer Success, Account Management, or Sales experience with enterprise customers at an early-stage startup, or management consulting experience.
• Experience developing relationships with C-suite stakeholders.
• Strong customer-facing, presentation, relationship management, and problem-solving skills.
• Positive attitude, empathy, high energy, and a strong sense of ownership.
• Must live in NYC or be able to move within 30 days.
• Must be able to work in person from the New York City office four days per week.

Nice to have

• Experience in software product development.
• Healthcare technology sales or account management experience.
• Prior coding or software development experience.
• HubSpot CRM experience.

Culture & Benefits

• Bias for action, independent thinking, ownership, and high standards.
• Health, dental, and vision coverage with premiums covered up to 100% for employees and families.
• 401(k), HSA/FSA, equity compensation, and commuter benefits.
• Unlimited PTO and 11 paid holidays annually.
• Training, professional development, stocked kitchen, and dinner provided via DoorDash for New York employees.
• Hybrid work schedule with in-person collaboration.