Customer Success Manager (HealthTech)

Company

hirify.global is a mission-driven startup pioneering agentic AI communications to connect the healthcare system, backed by top investors like Google Ventures and Andreessen Horowitz.

What you will do

• Own enterprise accounts end-to-end, from onboarding through renewal and expansion.
• Drive customer health by conducting regular check-ins, QBRs, and proactive outreach.
• Identify and convert growth opportunities by mapping customer needs and partnering with Sales.
• Support technical implementation, workflow design, and user training to ensure rapid time-to-value.
• Collaborate cross-functionally with Product, Engineering, and Operations to resolve roadblocks and surface product feedback.
• Maintain account hygiene, including CRM records, billing accuracy, and renewal tracking.

Requirements

• 5+ years of experience in customer success, technical account management, or consulting within Health Tech or related fields.
• Demonstrated ability to manage complex, multi-stakeholder enterprise accounts.
• Strong technical fluency to understand APIs, workflows, and clinical/operational contexts.
• Track record of driving expansion, renewals, and increased utilization.
• Must be based in the US (role is remote, but excludes San Francisco local office requirements).

Nice to have

• Experience working with Pharmaceutical Manufacturers.

Culture & Benefits

• Competitive salary, equity, and 401(k) retirement plan.
• Comprehensive health benefits (medical, dental, vision).
• Generous PTO and parental leave policies.
• Wellness stipend and bi-annual company offsites.
• Collaborative, mission-driven culture focused on healthcare innovation.

Hiring process

• Initial application and recruiting team screening.
• Virtual interviews to assess skills and experience.
• Final onsite loop to meet the team.
• Final conversation with the CEO.