Customer Success Manager (Healthcare AI)

TL;DR

Customer Success Manager (Healthcare AI): Owning enterprise accounts end-to-end, driving customer health, and identifying growth opportunities for a voice AI platform in healthcare with an accent on value realization, early issue detection, and driving adoption. Focus on managing complex multi-stakeholder enterprise accounts, ensuring successful product integration, and informing product roadmaps based on real-world usage and needs.

Location: Hybrid in San Francisco, CA (Bay Area Positions only)

Company

hirify.global is a venture-backed startup developing the first trusted voice AI platform transforming healthcare, focused on automating calls to save millions of hours for patients and providers.

What you will do

• Own enterprise accounts end-to-end, managing the full customer lifecycle from onboarding through renewal and expansion.
• Drive customer health and success through regular check-ins, usage monitoring, and Quarterly Business Reviews (QBRs).
• Identify and convert growth/expansion opportunities, partnering with Sales to increase adoption across business units.
• Support implementation and adoption, collaborating with the Enablement team on integrations, workflow design, and user training.
• Collaborate cross-functionally with Product, Engineering, Sales, and Operations to resolve roadblocks and coordinate expansions.
• Advocate for customers internally, collecting feedback and helping inform product roadmaps based on real-world usage and needs.

Requirements

• 5+ years of experience in customer success, technical account management, or consulting in SaaS, health tech, or AI.
• Strong technical fluency and workflow empathy to understand integrations, APIs, and clinical/operational contexts.
• Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change.
• Track record of driving expansion, renewals, and increased utilization within accounts.
• Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity.
• Experience with CRM/CS tools and maintaining strong account operations and hygiene.

Culture & Benefits

• Competitive salary, equity, and 401(k) plan.
• Wellness stipend and comprehensive medical, dental, vision benefits.
• Generous PTO and parental leave policies.
• Bi-annual offsites and a collaborative, mission-driven culture.
• Hybrid work schedule (Mon/Tues/Thurs in SF office) with catered lunches.

Hiring process

• Apply and meet our recruiting team.
• Virtual interviews to showcase your skills.
• Final onsite loop to meet the team.