Key Account Manager (SaaS)

Location: Al Khobar, Eastern Province, Saudi Arabia; Workplace: On-site

Company

hirify.global provides restaurant management software and payment technology through a SaaS ecosystem serving customers and partners across more than 35 countries.

What you will do

• Build and maintain long-term relationships with enterprise and key clients.
• Understand client needs, business objectives, and processes to support successful product adoption and deployment.
• Drive revenue through upselling, cross-selling, account management, negotiations, and contract renewals.
• Improve retention and satisfaction by serving as the primary client contact and providing product guidance, troubleshooting, and best practices.
• Monitor account metrics, analyze performance data, and prepare regular reports.
• Collaborate with Sales, Onboarding, Marketing, Product Development, and senior leadership to communicate customer feedback and prioritize product improvements.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; an MBA is preferred.
• 6+ years of key account management experience in F&B, SaaS, ERP, or technology industries.
• Demonstrated success managing large enterprise accounts and driving revenue growth.
• Strong communication, negotiation, presentation, strategic thinking, and data analysis skills.
• Customer-focused approach with the ability to manage multiple priorities in a fast-paced environment.
• Fluency in Arabic and English is required.

Nice to have

• Restaurant operations experience.

Culture & Benefits

• Inclusive and diverse culture that supports innovation and flexibility in the office.
• Competitive compensation with bonuses and potential share awards.
• Regular training and an annual learning stipend for professional development.
• International environment with colleagues from more than 30 nationalities across 14 countries.
• Autonomy, mentoring, and challenging goals in a hyper-growth environment.