Technology Operations Analyst (WFG Systems)

Location: Hybrid position requiring three days per week in the office at a hub location in Philadelphia, Pennsylvania; Cedar Rapids, Iowa; or Denver, Colorado. Applicants must be authorized to work for any employer in the U.S. Relocation assistance is not provided.

Salary: $58,000–$60,000 annually, plus potential eligibility for an annual bonus.

Company

hirify.global is an international financial services company providing insurance, retirement, investment, and related financial solutions to millions of customers.

What you will do

• Support World Financial Group Operations with data queries and reports.
• Identify root causes of operational issues and determine when IT tickets are needed.
• Conduct quality assurance for IT initiatives involving Coding, Licensing, and Points systems.
• Prepare detailed IT requests describing business needs and potential financial or customer-service impacts.
• Monitor and update Operations webpages and forms to reflect policy and process changes.
• Communicate project statuses with IT and relevant stakeholders.

Requirements

• Associate’s degree in a business-related field or equivalent experience.
• Up to two years of experience in analysis and data management tools.
• Technical knowledge with analytical, problem-solving, decision-making, and organizational skills.
• Advanced Excel proficiency; knowledge of SQL and basic database queries is preferred.
• Ability to manage multiple assignments under deadlines and work independently or collaboratively.
• U.S. work authorization is required; visa sponsorship is not available.

Nice to have

• One year of experience with World Financial Group systems or related system QA/testing.
• Knowledge of SQL and basic database queries.

Culture & Benefits

• Comprehensive benefits supporting employees’ personal and financial well-being.
• 401(k) matching, pension plan, employee stock purchase plan, and potential bonus.
• Medical, dental, vision, disability insurance, paid time off, and paid holidays.
• Tuition reimbursement, career training, development opportunities, and employee discounts.
• Parental leave, adoption assistance, backup care, wellness programs, and employee assistance.
• Employee resource groups, inclusion and diversity programs, volunteer PTO, and recognition programs.