Costs Negotiator (Insurance Litigation)

Location: Birmingham, UK; hybrid. The role is advertised as 28–35 hours per week.

Company

Keoghs provides legal and claims solutions to insurers, businesses and other suppliers to the insurance sector.

What you will do

• Manage an independent caseload from receipt of papers through resolution of costs.
• Review cases, establish costs strategies and settlement parameters, and assess the strengths and weaknesses of each position.
• Prepare points of dispute, consider replies, negotiate settlements and provide clients with progress updates.
• Handle correspondence and calls within SLAs, review files periodically, and meet client KPIs, MI requirements and quality standards.
• Instruct counsel and attend conferences, detailed assessment hearings, application hearings and mediations, both remotely and in person, including conducting own advocacy.
• Delegate tasks to a Paralegal and support their technical development and achievement of objectives.

Requirements

• At least 12 months of experience in a similar costs negotiator role, handling an own caseload.
• Degree, LPC and/or ALCD.
• Experience with client liaison, the Detailed Assessment process, preparing Points of Dispute and considering replies.
• Knowledge of current costs case law and insurance litigation practice and processes.
• Strong telephone negotiation, listening and verbal communication skills, with the ability to make decisions, prioritise workloads and remain calm under pressure.
• Proficient IT skills in Microsoft packages and ability to comply with SRA Standards & Regulations.

Culture & Benefits

• hirify.global Incentive Plan and employee resource groups.
• 25 days of annual leave, increasing with service, with the option to buy or sell three days.
• Family-cover private medical insurance, healthcare cash plan, income protection, death-in-service and critical illness cover.
• Pension contributions of 5% employee and 3% employer.
• 24/7 online GP, mental health, wellbeing, financial and legal support through WeCare.
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex and retail and leisure discounts after successfully completing probation.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hire.