Customer Success Manager - Revenue Recovery

Location: Hybrid work model with regular in-office presence required at the Beijing, China office

Annual salary: ¥204,800.00–¥307,200.00

Company

hirify.global provides cloud-based supply chain management solutions for retail trading partners worldwide.

What you will do

• Manage and engage a shared customer portfolio through proactive outreach, strategic check-ins, and personalized support.
• Build trusted customer relationships and act as a strategic advisor.
• Guide customers through onboarding and implementation milestones.
• Deliver product training and education to increase adoption and platform utilization.
• Monitor account health and engagement, identifying growth opportunities and mitigating risks.
• Partner cross-functionally to resolve challenges, prevent churn, and improve retention and customer lifetime value.

Requirements

• Strong relationship-building skills and clear, professional, timely communication.
• Ability to develop product expertise and educate customers confidently.
• Strong organization, attention to detail, follow-through, and the ability to manage multiple priorities.
• Curious, creative problem-solving approach with the ability to work collaboratively.
• Fluent Mandarin and strong English communication skills.

Nice to have

• Experience in customer success or the Amazon, Walmart, or CPG ecosystems.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Comprehensive benefits package supporting employee health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, belonging, and equal employment opportunity.