Customer Account Manager II (Engagement and Messaging Platforms)

Location: Beijing, China

Company

hirify.global develops connectivity, engagement, and messaging technology used by global communications providers and major brands.

What you will do

• Serve as the primary point of contact for assigned customer accounts and build trusted advisor relationships.
• Learn and use engagement and messaging platforms while supporting customer success and revenue growth.
• Conduct regular customer meetings, business reviews, and operational presentations.
• Support implementation teams with escalations and resolve onboarding issues while documenting outcomes.
• Manage special customer requests from initiation through billing and collaborate with accounting on collections.
• Monitor customer success KPIs, report customer metrics, and identify opportunities to improve service delivery.

Requirements

• BS/BA degree, preferably in Business or Marketing.
• At least 3 years of experience in customer success, account management, or a related field.
• Experience with CRM systems and customer onboarding.
• Strong interpersonal, teamwork, communication, business writing, and presentation skills.
• Advanced analytical and problem-solving capabilities with a proactive approach to client needs.
• Ability to develop working relationships quickly.

Culture & Benefits

• Competitive total compensation.
• Flexible and remote work options are available within the organization.
• Inclusive, collaborative, and transparent organizational culture.
• Focus on diversity, equity, and inclusion.