Digital Customer Success Associate-1

Location: Shenzhen, China. Flexible hybrid work model with in-person collaboration, remote work, and flexible working hours.

Company

hirify.global provides a full-stack cloud communication platform used by businesses worldwide.

What you will do

• Manage self-service customers and help them succeed with digital products and services.
• Monitor customer interactions to identify risks, retention concerns, and growth opportunities.
• Respond to customer requests, provide guidance, and help resolve issues.
• Collaborate with colleagues and internal teams to improve self-service processes and customer experience.
• Analyze customer data and behavior to identify potential leads for the sales department.
• Work with marketing and sales to improve lead quality and conversion across self-service funnels.

Requirements

• Proactive and analytical approach to customer success and continuous improvement.
• Strong communication skills and attention to detail.
• Ability to collaborate effectively with internal teams.
• Ability to analyze self-service customer data and prepare leads for sales handoff.

Culture & Benefits

• Performance-driven bonuses, regular reviews, and financial rewards aligned with experience and market standards.
• Flexible hybrid work arrangements and working hours, subject to local regulations.
• Employee Stock Ownership Plan through stock options.
• Paid time off, special leave days, and well-being support.
• Upskilling, mentorship, onboarding, and professional development programs.
• Short- and long-term international mobility opportunities across global hubs.