Customer Success Specialist (Marketplace Consultant)

Location: Remote within Brazil, with the role based in São Paulo.

Company

International technology group operating e-commerce marketplaces and an AI analytics product for sellers.

What you will do

• Advise Brazilian marketplace sellers on growth, assortment, pricing, competition, category analytics, and business opportunities.
• Conduct onboarding and recurring training calls to help clients use the analytics platform effectively.
• Prepare data-based analyses and practical recommendations for client questions and business needs.
• Drive client activation, product adoption, retention, and NPS by helping sellers obtain clear value from the tool.
• Support day-to-day client communication while keeping marketplace consulting and expertise at the core of the role.

Requirements

• At least 2 years of hands-on marketplace experience as a consultant, analyst, seller, account manager, or in a similar role.
• Fluent Portuguese is required.
• Advanced understanding of e-commerce metrics and marketplace dynamics, including assortment, pricing, competition, margins, category analytics, seller growth, and product performance.
• Strong analytical thinking and the ability to interpret raw data and turn insights into practical client recommendations.
• Daily hands-on use of AI tools to improve analysis, communication, productivity, and client support.

Nice to have

• Good English proficiency.
• Experience with Brazilian marketplace sellers, SMBs, or e-commerce businesses.
• Experience with Mercado Livre, Shopee, Amazon, Magalu, or similar platforms.
• Customer success or client support experience involving retention, activation, NPS, or product adoption.
• Strong communication skills, including listening, trust-building, clear explanation of insights, and confident client conversations.

Culture & Benefits

• PJ contract with the possibility of moving to CLT employment later.
• Base salary and bonus compensation package.
• 100% paid sick leave.
• Collaboration with colleagues across Portugal, Brazil, Latvia, and China.
• Opportunities for promotion.