Digital Customer Success Associate-1

Location: Beijing, China; hybrid work model

Company

hirify.global operates a full-stack cloud communication platform used by organizations worldwide.

What you will do

• Manage self-service customers and help them succeed with digital products and services.
• Respond to customer inquiries, provide guidance, and resolve issues.
• Monitor customer interactions to identify risks, retention concerns, and growth opportunities.
• Analyze customer behavior and interaction data to identify potential sales leads.
• Collaborate with marketing, sales, and internal teams to improve lead quality and conversion rates.
• Contribute to improvements in self-service processes and customer experience.

Requirements

• Proactive and analytical approach to customer success and continuous improvement.
• Strong communication skills and attention to detail.
• Ability to collaborate effectively with internal teams.
• Ability to analyze customer data and prepare leads for handoff to sales.

Culture & Benefits

• Flexible hybrid work arrangements and flexible working hours, subject to local regulations.
• Performance-driven bonuses, regular reviews, and compensation aligned with experience and market standards.
• Employee stock options through an ESOP.
• Time off, special leave days, and well-being support.
• Onboarding, mentorship, training, upskilling, and internal career mobility.
• Short- and long-term international mobility opportunities.