Customer Success Manager (SaaS)

Location: Remote, must be based in the Philippines

Company

hirify.global provides proprietary software, AI tools, accounting, corporate secretarial, and fintech payment services for micro and small businesses.

What you will do

• Manage renewals across the Australian client base and consistently achieve monthly renewal-rate targets.
• Drive cash collection through renewals, upsells, and service upgrades.
• Investigate customer interactions end to end and resolve issues with accounting, corporate secretarial, product, and data teams.
• Manage the customer pipeline using CRM and reporting tools, maintaining accurate forecasting and prioritisation.
• Conduct proactive outreach, resolve tickets, and contribute renewal-process improvements and best practices to Customer Success.

Requirements

• At least 8 years of experience in renewals or Customer Success management.
• Must be located in the Philippines.
• Track record of achieving renewal-rate and cash-collection targets in a B2B SaaS or services environment.
• Experience with CRM hygiene, pipeline reporting, forecasting, and data-driven customer management.
• Ability to collaborate cross-functionally with product, finance, operations, accounting, and data teams.
• Strong written and spoken English for clear communication with Australian-market clients.

Nice to have

• Experience serving Australian-market clients.
• Experience identifying revenue-expansion opportunities within an existing customer base.

Culture & Benefits

• Remote work from home with flexible start and finish times.
• Ability to work fully remotely from anywhere in the world for one month each year.
• Paid time off and holiday schedules with competitive market salaries.
• Potential eligibility for an employee share ownership plan.
• Training programmes, autonomy, and opportunities to develop professionally in an AI-focused environment.
• Inclusive, diverse, and kindness-oriented B Corp culture.

Hiring process

• Approximately 60-minute career deep dive with the hiring manager.
• Approximately 60-minute behavioural fit assessment with HR or leadership.
• Verbal or email offer followed by reference interviews; the process is expected to take no more than three weeks.
• Consent-based background screening may cover education, criminal history, political exposure, bankruptcy, and adverse credit history.