Graduate Operations Manager (Customer Support)

Location: Milan, Italy; Warsaw, Poland; or Madrid, Spain. Most days must be spent in the Milan office during the first few months; afterward, work may be from one of the offices or remotely from approved countries, as agreed at the offer stage.

Typical annual salary offers range from €39,892 to €54,346 elsewhere in Europe; exceptionally experienced candidates may receive up to €82,557. Permanent-contract candidates may receive part of their compensation in discounted company equity.

Company

hirify.global acquires and operates digital businesses long term, improving products through deep transformations, AI integration, and small, autonomous teams.

What you will do

• Improve customer support operations through projects such as onboarding external providers and redesigning support organization and delivery.
• Build and improve scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions.
• Work with Product and Engineering to identify recurring customer issues, convert support insights into product improvements, and keep support aligned with releases.
• Shape the support experience for newly acquired products by integrating operations, tools, and processes.
• Use data and AI to assess support performance, identify improvement opportunities, and measure the impact of changes.

Requirements

• Ability to solve complex problems using first-principles reasoning, structure ideas clearly, resist bias, and attend to important details.
• High ambition, initiative, effort, tenacity, and personal responsibility for work.
• Collaborative team spirit, reliability, honesty, transparency, and willingness to support the best idea and help the team.
• Proficient written, spoken, and reading English.

Culture & Benefits

• Small, autonomous, result-oriented teams with talented and entrepreneurial colleagues.
• Flexible hours and remote-working options after the initial onboarding period.
• Unlimited support for learning and training, top-of-market health insurance, and generous parental support.
• Relocation, travel, and accommodation assistance, plus a yearly company retreat.
• Competitive pay and access to discounted company equity for eligible permanent-contract candidates.
• Demanding, high-standard environment with significant opportunities for learning, achievement, and career growth.

Hiring process

• Applications are reviewed through the careers page using verifiable signals of excellence, regardless of seniority.
• Candidates who pass screening complete one or more challenging tests that may take several hours.
• An offer is made only after the evaluation process provides sufficient confidence in the candidate.