Trading Support Operator EMEA (Esports)

Location: Remote across the listed locations in Europe, including Poland, Czechia, Hungary, Portugal, Romania, Serbia, Spain, Bulgaria, Ukraine, Greece, Italy, Bosnia and Herzegovina, Croatia, Cyprus, Estonia, Sweden, Kosovo, Latvia, Lithuania, Malta, Moldova, Montenegro, North Macedonia, Slovakia, and Slovenia; European timezone and shift work, including weekends if required.

Company

hirify.global provides Odds products and trading-related services for sportsbook customers, with a focus on esports and competitive video gaming.

What you will do

• Act as the primary contact for sportsbook customers using hirify.global's Odds products and trading-related services.
• Respond to customer queries and operational alerts, investigate issues, and gather and validate relevant information.
• Support questions about fixture coverage, market coverage, market availability, settlement, and product behavior.
• Escalate issues to appropriate internal teams and log and track operational, product, and service issues.
• Identify defects and customer feedback that can improve the hirify.global product suite.
• Develop knowledge of esports, sportsbook operations, betting markets, and hirify.global products, and contribute to the knowledge base.

Requirements

• Previous experience in customer-facing Support, Operations, or a similar role.
• Strong attention to detail, problem-solving skills, and the ability to investigate issues and gather relevant information.
• Excellent written and verbal communication skills in English; other languages are a plus.
• Ability to learn new products, services, and operational workflows quickly.
• Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work effectively in a fast-paced operational environment.
• Availability to work shifts and weekends if required.

Nice to have

• Experience in sportsbook, betting, or trading environments.
• Understanding of betting markets and settlement processes.
• Understanding of esports tournament structures, formats, and rules.
• Experience supporting B2B customers.
• Familiarity with data feeds, APIs, or technical products.

Culture & Benefits

• Remote work across the listed countries and locations.
• Client-first support organization working with customers and internal stakeholders across the globe.
• Full-time shift work with changing schedules and potential weekend coverage.
• B2B contract work is part of the application requirements.