Client Service Supervisor (Custody)

Location: Kraków, Poland; hybrid model with 3 days in the office and 2 days remote. Additional flexibility is available for parents of children up to 4 years old.

Company

hirify.global is a global financial services firm providing investor services, capital partner services, specialist expertise, technology solutions, and client management.

What you will do

• Own client relationships and deliver a high-quality client experience.
• Lead complex client interactions, escalations, and relationship development.
• Lead, coach, and develop team members; delegate work, monitor performance, and ensure accountability.
• Oversee client and operational issue resolution, including high-risk cases, while maintaining strong controls and best practices.
• Manage priorities across clients and deliverables, make decisions in complex situations, and communicate them clearly.
• Identify operational risks and control gaps, partner with stakeholders, and lead process improvements.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in custody or financial services.
• Fluent English at C1 level.
• Experience in a client-facing role.
• Strong communication, stakeholder management, and client servicing skills.
• Ability to lead escalations, prioritize workload, and make decisions in ambiguous situations.
• Strong problem-solving and organizational skills, with attention to detail.
• Ability to collaborate across teams.

Nice to have

• Prior leadership or people-support experience.
• Custody product knowledge.

Culture & Benefits

• Partnership-based culture focused on collaboration, mentoring, problem solving, and continuous development.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Private medical care, life insurance, and an Employee Assistance Program with confidential counselling for employees and families.
• Professional training and qualification support, a Wellbeing Program, and an online Social Fund benefit platform.
• Social, sport, and integration events, plus an onboarding program for new hires.