Responsible Gaming Agent (Bucharest - Romania)

Location: Bucharest, Romania. Hybrid working model with the possibility to work remotely up to 50% of the time.

Company

International gaming group operating land-based and online casino, sports betting, and poker products.

What you will do

• Receive, log, and review Net Deposit Limit increase requests for the Netherlands market.
• Assess requests using player history, Responsible Gambling risk indicators, Dutch regulatory requirements, and mandatory cooling-off periods.
• Prepare recommendations to approve, reject, or escalate cases while applying Duty of Care principles.
• Review player activity, deposit history, and existing limits using internal Responsible Gambling and Customer Service tools.
• Maintain accurate records and support reporting, KPI tracking, audits, and regulatory reviews.
• Coordinate daily with Customer Service, Responsible Gambling Analysts, and Delegates on requests and escalations.

Requirements

• 0–2 years of experience in Customer Service, Responsible Gambling, Compliance, or a similar field.
• Strong interest in Responsible Gambling and player protection.
• Good organizational, analytical, and communication skills.
• Comfortable working with stakeholders across Responsible Gambling and Customer Service teams.
• Fluent English and Dutch are required.

Nice to have

• Basic understanding of Dutch gambling regulation and the Kansspelautoriteit.
• French language skills.

Culture & Benefits

• Work on ambitious international projects within a growing gaming group.
• Collaborative, high-performing, and international working environment.
• Leadership based on trust, autonomy, talent, and shared values.
• Continuous learning, training, and internal mobility opportunities.
• Competitive salary and benefits package aligned with the local market.
• Hybrid flexibility with remote work available for up to 50% of working time.