Technical Customer Support Representatives (German)

Location: Bucharest, Romania; fully on-site for the first three months, with hybrid work possible afterward based on performance

Company

hirify.global is hiring for a leading outsourcing/BPO company operating in Bucharest.

What you will do

• Provide technical customer support in German through voice channels.
• Assist customers with questions and issues related to home appliance products.
• Troubleshoot technical and product-related problems and guide customers through appropriate steps.
• Identify customer needs and provide clear, accurate, solution-oriented responses.
• Document customer interactions and case information in internal systems.
• Escalate complex technical issues and meet quality, productivity, and customer service standards.

Requirements

• German proficiency at C1 level is required.
• Strong verbal communication skills in German.
• Good technical understanding and ability to troubleshoot customer issues.
• Customer-focused, solution-oriented, organized, and attentive to detail.
• Comfort working with computer systems and internal tools in a structured support environment.
• Willingness to work fully on-site in Bucharest for the first three months and legal right to work in Romania or a valid work permit.

Nice to have

• Previous customer service or technical support experience.

Culture & Benefits

• Full-time employment with a remuneration package based on experience, skills, and performance.
• Relocation support for international candidates coming from outside Romania.
• Sign-on bonus for new joiners and performance-based bonuses.
• Meal allowance and medical subscription.
• Wellbeing programs, guidance, and tools for professional development.