Customer Service Representative Key Account with German (Automotive)

Location: Romania; hybrid work

Company

hirify.global is a global tire manufacturer developing and producing tire products and mobility solutions.

What you will do

• Receive and process customer orders, provide product availability and delivery-date information, and support customer-service and e-ordering channels.
• Manage orders and business inquiries end to end, coordinate with Key Account Managers, Demand Planners, and Supply Chain teams, and monitor deviations against forecasts.
• Process customer claims in SAP Quality Management and coordinate timely resolution across logistics, returns, billing, and pricing processes.
• Coordinate delivery planning, blocked orders, delivery slots, service levels, and additional logistics services.
• Maintain relationships with assigned key accounts, meet SLAs, and support sales by presenting product alternatives where available.

Requirements

• Bachelor’s degree.
• Advanced German and English are required.
• At least three years of experience in a customer-facing environment, preferably in the automotive or industrial sector.
• Proactivity and ability to collaborate with international stakeholders, often remotely.
• Strong user-level MS Office skills and experience with relevant SAP Order Management and Quality Management transactions and EDW operational reports in OTC.
• Strong written and verbal communication skills and an understanding of end-to-end supply chain processes.

Culture & Benefits

• Work in an international environment with customers and cross-functional stakeholders.
• Collaborate across customer service, sales, demand planning, logistics, quality, and other supply-chain functions.
• Hybrid work arrangement.