VIP Team Manager (iGaming)

Location: Hybrid role based in Edmonton, Calgary, or Greater Alberta, Canada

Salary: $97,000–$121,000 CAD per year

Company

hirify.global Group is a mobile sports betting, iGaming, horse racing, daily fantasy sports, and sports media company operating across the United States, Canada, and other international markets.

What you will do

• Manage and retain a portfolio of high-value players through proactive, personalized VIP service.
• Develop customer relationships and provide tailored rewards, bonuses, gifts, and hospitality invitations in line with business requirements.
• Coach, mentor, and develop a small team of VIP Account Managers.
• Ensure responsible gaming and compliance protocols are followed across VIP activities.
• Meet productivity, quality, service-level, and deadline targets.
• Host VIP customers at hospitality events and collaborate with other departments to improve the customer experience.

Requirements

• At least four years of experience in high-end customer service is preferred.
• Team or people management experience is preferred.
• Knowledge of the online gaming industry is essential.
• Excellent verbal and written communication, analytical, organizational, and planning skills, including experience with Excel.
• Strong customer-service orientation, confidence, and a people-focused approach.
• Willingness and ability to work non-traditional business hours.

Nice to have

• High-level hospitality experience.
• Knowledge of sports or experience in a heavily regulated industry.
• Understanding of marketing processes.

Culture & Benefits

• Extended medical, vision, and dental coverage.
• Life and disability insurance.
• Retirement program with employer contributions.
• Potential eligibility for short- or long-term incentive compensation, cash bonuses, and stock program participation.
• 12 holidays, two floating holidays, and paid sick time in accordance with applicable Canadian law.
• Equal employment opportunity and reasonable workplace accommodations are provided.