Customer Service Representative (German/French)

TL;DR

Customer Service Representative (Customer Support): Providing back-office support for global clients with an accent on written communication and problem-solving. Focus on maintaining high attention to detail and delivering business value within a professional BPM environment.

Location: Must be based in Bucharest, Romania (Onsite at West Gate Park).

Company

hirify.global is a global Business Process Management (BPM) leader serving over 400 clients across diverse industry verticals with a workforce of over 44,000 professionals.

What you will do

• Handle back-office, non-voice customer service tasks.
• Utilize excellent comprehension and business writing skills to resolve inquiries.
• Apply domain expertise to support specific business classes and the value chain.
• Collaborate effectively within a team environment.
• Adapt quickly to changing business requirements and handle pressure.

Requirements

• Must be fluent in German or French.
• Must be based in or able to work onsite in Bucharest, Romania.
• Excellent verbal and written communication skills.
• Strong problem-solving mindset and attention to detail.
• Ability to pass background checks in accordance with company policy.

Nice to have

• Relevant LM certifications.
• Prior experience in business process management.

Culture & Benefits

• Opportunity to work with a global leader in BPM.
• Professional development within a large international group.
• Collaborative and team-oriented work environment.