Technical Product Manager, Fight Friction

Location: Maple Plain, Minnesota, United States; hybrid workplace. The role is open only to U.S. citizens, lawful permanent residents, or foreign nationals with refugee or asylee status due to ITAR regulations. Temporary visa holders are not eligible.

Salary: $107,400–$161,000 per year

Company

hirify.global develops digital manufacturing products and brings new manufacturing capabilities to market through technology and engineering.

What you will do

• Own and maintain the product roadmap for an assigned ecosystem area, balancing new capabilities with friction reduction and quality-of-experience improvements.
• Translate customer and business needs into requirements, user stories, acceptance criteria, and a prioritized engineering backlog.
• Partner with engineering leads on release planning, trade-offs, delivery timelines, launches, and rollouts.
• Work with Sales and Customer Success to identify stalled deals, support escalations, churn signals, and recurring workarounds.
• Establish a structured intake and feedback process for friction-related issues across customer-facing teams.
• Track and communicate adoption, quality, ticket volume, resolution time, and other friction-reduction metrics.

Requirements

• Degree in Business, Computer Science, or a related field, or equivalent practical experience.
• 4+ years of experience in technical product management, preferably supporting a software engineering team.
• Experience working directly with Sales and/or Customer Success teams.
• Experience coordinating delivery across multiple teams without direct authority.
• Strong written and verbal communication skills with technical and non-technical stakeholders.
• Comfort working with funnels, experiments, cost-benefit analysis, success metrics, and business KPIs.

Nice to have

• Experience in platform, ecosystem, or internal-tools product roles spanning multiple customer-facing teams.
• Experience building or operating a formal product-to-go-to-market intake and feedback process.
• Exposure to complex operational environments involving technology, people, and processes.

Culture & Benefits

• Hybrid work in an office and manufacturing environment.
• Health, dental, vision, life, disability, FSA, and HSA benefits.
• At least three weeks of PTO, wellness and holiday pay, volunteer hours, and paid caregiver leave.
• 401(k) with company match and immediate vesting.
• Employee stock purchase program and matching grants through the hirify.global foundation.