Supervisor Sales Administration

Location: Pewaukee, Wisconsin, USA; office environment with occasional travel

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Lead, coach, and develop Sales Coordinators through performance management, feedback, mentoring, and training.
• Oversee daily coordinator activities, troubleshoot issues, and support sales objectives and customer expectations.
• Set team metrics, monitor performance, and guide team leads in coaching activities.
• Own administrative processes and partner with Sales Operations on Salesforce improvements and continuous improvement initiatives.
• Develop process documentation and procedures, coordinate with partner departments, and align best practices for case management, quality assurance, and SLAs.
• Handle escalated customer issues, support stakeholder relationships, and monitor customer satisfaction.

Requirements

• Associate’s degree or equivalent work experience.
• At least three years of progressive experience in an inside sales or customer service environment.
• At least two years of experience leading or mentoring teams, developing people, or organizing tasks.
• Strong verbal and written communication, presentation, customer service, problem-solving, conflict-resolution, and relationship-building skills.
• Knowledge of SAP or an equivalent ERP system and Salesforce or an equivalent CRM system.
• Ability to work independently with strong attention to detail and proficiency in Microsoft Office, especially Excel.

Nice to have

• Bachelor’s degree.
• Experience with process and strategic planning.
• Previous process improvement experience.

Culture & Benefits

• Work in an office environment with frequent computer-based duties and regular standing and walking.
• Occasional travel may be required.
• Ability to occasionally lift up to 25 pounds.
• Equal opportunity employment is provided in accordance with applicable law.