Product Support Sales Representative (Heavy Machinery)

Location: Kent, Washington, United States; customer territory covering Whatcom, Skagit, and Snohomish counties

Compensation: Annual base salary plus monthly commission

Company

Modern Machinery provides machinery product support, parts, service programs, and equipment solutions to customers in Washington State.

What you will do

• Manage relationships, retention, development, and satisfaction for assigned customers.
• Develop sales forecasts and business plans and maintain customer records in the CRM system.
• Grow parts and service sales by identifying aftermarket opportunities and selling service programs.
• Prepare product support quotes and perform machine inspections and evaluations.
• Communicate repair progress and help negotiate and resolve customer product support disputes.
• Execute short- and long-term goals through planning, organization, and collaboration.

Requirements

• High school diploma required; a bachelor’s degree is preferred.
• At least five years of industry experience and/or training, or an equivalent combination of education and experience.
• Exceptional customer service, communication, relationship management, problem-solving, and organizational skills.
• Ability to work independently, maintain confidentiality and discretion, and collaborate across all organizational levels.
• Valid driver’s license and ability to maintain an insurable driving record.
• Proficiency with Microsoft Outlook, Word, and Excel.

Culture & Benefits

• Medical, dental, vision, prescription, and virtual mental health and telemedicine benefits.
• Health Savings Account and 401(k)/Roth retirement savings plan with company match.
• Annual profit-sharing plan, paid time off, and family and parental leave.
• Company-paid life and disability insurance with additional supplemental coverage options.
• Gym membership reimbursement, family scholarship program, and employee assistance program.
• Equal opportunity employment environment with an emphasis on safe work practices and teamwork.