Sales Assistant - Group Benefits

Location: Milwaukee, Wisconsin, United States. Daily in-office expectations; this position will not be filled remotely.

Salary: $46,345–$65,100 expected starting annual salary range; national range is $46,345–$80,700.

Company

hirify.global is a Fortune 100 insurance and financial services company serving individuals and businesses.

What you will do

• Handle Group Benefits insurance inquiries from customers, agents, and internal partners via telephone, email, chat, and fax.
• Resolve complex questions, diffuse concerns, and escalate issues to the appropriate departments.
• Collect, enter, organize, and verify sales-process data while maintaining accurate documentation and confidentiality.
• Generate and maintain sales production and performance reports.
• Initiate, execute, communicate, and document projects supporting the sales process.
• Identify process improvements, provide solutions, and mentor new hires and team members.

Requirements

• High school diploma or GED required.
• Customer service or data-entry experience preferred; the role may be suitable for candidates with 0–2 years of experience.
• Advanced product knowledge and knowledge of insurance regulations, billing concepts, sales processes, and company systems.
• Strong oral and written communication, intermediate problem-solving, prioritization, and critical-thinking skills.
• Ability to manage multiple daily tasks, multistep data-entry processes, sensitive information, and schedule changes based on business needs.
• Proficiency with office software, including word processors and spreadsheet applications.

Culture & Benefits

• Medical, dental, and vision coverage.
• Life insurance and short- and long-term disability coverage.
• Paid time off, nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Inclusive workplace focused on respect, appreciation, diversity, and equal opportunity.