KLM Customer Service Agent - Dutch/English 1

Location: Hybrid in Amsterdam, Netherlands; the first 8 weeks of paid training take place at the office, with at least two work-from-home days per week after onboarding.

Salary: €2,646.75 gross per month based on 40 hours per week.

Company

Cygnific is a hirify.global subsidiary providing multilingual customer service for hirify.global and other brands through phone, email, live chat, social media, and WhatsApp.

What you will do

• Assist passengers by phone with bookings, flights, luggage, upgrades, Flying Blue, and special requests.
• Investigate customer issues and provide quick, suitable solutions.
• Go beyond standard service to exceed passenger expectations.
• Learn reservation and CRM systems during paid onboarding.
• Support different products and departments through cross-training.
• Work as part of an international customer service team providing 24/7 support.

Requirements

• HAVO or MBO 4 diploma.
• Fluent Dutch and English, both spoken and written, required.
• Ability to understand complex and technical computer systems.
• Teamwork skills, customer friendliness, energy, and an international outlook.
• Willingness to work irregular shifts and occasional weekends.
• Availability for 40 hours per week during the 8-week training period.

Nice to have

• Experience in a call center or customer service role.

Culture & Benefits

• Seven-month employment contract with the prospect of long-term collaboration.
• Hybrid work, with the ability to work from home at least two days per week.
• 25 vacation days, irregularity allowances, holiday allowance, end-of-year bonus, and pension plan.
• Travel allowance or full public transport reimbursement through an NS Business Card.
• Work-from-home allowance of €2.45 per day.
• Additional training, development opportunities, bicycle plan, and hirify.global flight-ticket discounts after one year.

Hiring process

• Applications are reviewed and selected candidates are contacted by the recruitment team.
• Start dates are available on 12 and 19 January, 16 February, and in March and April 2026.