Customer Service Representative (Dutch and English, Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the Lisbon office. The role requires working at least two weekends per month and some public holidays.

Salary: €18,000–€23,000 gross annually, depending on level, competencies, and experience.

Company

hirify.global is an online marketplace for buying and selling specially curated objects, with more than 100,000 items auctioned each week.

What you will do

• Resolve customer queries, complaints, and complex cases through chat, email, phone, and social media.
• Mediate disputes between buyers and sellers and identify suitable solutions for both parties.
• Provide accurate, timely, patient, and empathetic customer support.
• Work closely with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional speaking and writing skills in Dutch and English are required.
• Strong communication, analytical, and critical-thinking skills.
• Ability to switch quickly between phone, email, and other customer channels.
• Availability to work 40 hours per week.
• Willingness to commute to the Lisbon office and work onsite at least two days per week, including at least two weekends per month and some public holidays.

Nice to have

• Experience with live customer service channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-facing environment.

Culture & Benefits

• Interim fixed-term contract for seven months starting in November 2026, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and queer-friendly workplace with teams representing more than 60 nationalities.
• Additional leave and company vouchers for joining, birthdays, and pursuing personal interests.

Hiring process

• Submit an English CV and cover letter.