Customer Care Specialist (Food Ingredients)

Location: Delft, Netherlands; candidates must already be located in the Netherlands and have a valid work permit. No relocation.

Company

Biospringer, part of the hirify.global Group, develops natural yeast extracts and fermentation solutions for the food, beverage, and nutrition industries.

What you will do

• Respond to B2B customer inquiries by phone, email, and chat.
• Investigate and resolve customer issues and complaints with empathy and professionalism.
• Provide accurate product and service information.
• Record customer interactions, resolutions, and follow-ups in the CRM system.
• Escalate complex issues while keeping customers informed and follow up to confirm resolution.
• Share feedback, lessons learned, and best practices to improve products, services, and support processes.

Requirements

• Bachelor’s degree.
• Fluent English required.
• Experience in customer service, customer support, or another B2B customer-facing role.
• Strong written and verbal communication, problem-solving, organizational, and time-management skills.
• Ability to remain patient and composed when handling difficult customers and to work independently and collaboratively.
• Experience with ERP software, preferably SAP, or willingness to learn.

Culture & Benefits

• Work in an international team focused on collaboration, creativity, sustainability, and continuous improvement.
• Contribute to food and nutrition solutions based on fermentation expertise.
• Full-time fixed-term contract.
• Direct hiring process without third-party recruiters.