Customer Support Agent - Dutch Speaking

Location: Hybrid, Amsterdam, Noord-Holland, Netherlands

Salary: €34,000–€37,000 gross per year

Company

hirify.global is building a European network of fast-charging stations powered by solar and wind energy to accelerate the transition to electric mobility.

What you will do

• Answer customer queries and provide support by phone, email, WhatsApp, and app.
• Identify customer needs and help drivers use hirify.global features and services.
• Update internal databases with feedback about technical issues, feature requests, and other customer insights.
• Collaborate with different teams and contribute to projects that improve products, technology, and processes.

Requirements

• Fluent Dutch and English communication skills are required.
• Availability for at least 24 hours per week, including weekends.
• Previous customer service experience.
• Enjoy communicating with people by phone and in writing.
• Ability to follow processes, proactively suggest improvements, deliver results, and remain resilient under stress.

Nice to have

• Experience with Zendesk.

Culture & Benefits

• Focus on work-life balance and family-friendly policies.
• Stock option plan and a fully covered pension plan.
• €3,000 annual training and development budget.
• Vegetarian lunches, snacks, and drinks at office locations.
• Access to the electric vehicle fleet with charging expenses covered.
• Travel compensation, company events, and company swag.

Hiring process

• Submit a CV and motivation letter explaining interest in the role and hirify.global’s mission.
• Complete application questions, including salary expectations and Dutch-language proficiency.