Customer Support Agent (Dutch)

TL;DR

Customer Support Agent (Customer Operations): Providing exceptional service to electric vehicle drivers across Europe with an accent on resolving technical queries and improving the charging experience. Focus on managing multi-channel communication, documenting feedback, and collaborating with internal teams to optimize support processes.

Location: Hybrid role based in Amsterdam, Netherlands

Salary: €34,000–€37,000 per year

Company

hirify.global is a European fast-charging network dedicated to accelerating the transition to electric mobility through sustainable energy solutions.

What you will do

• Support customers via phone, email, WhatsApp, and mobile app.
• Identify customer needs and guide them through charging features and services.
• Document technical issues and feature requests in internal databases.
• Collaborate with cross-functional teams to improve service quality and processes.
• Contribute to the overall mission of providing freedom to electric drivers.

Requirements

• Fluent in both Dutch and English
• Available to work at least 24 hours per week, including weekends
• Previous experience in customer service
• Strong communication skills and a results-driven mindset
• Ability to follow processes while proactively suggesting improvements

Nice to have

• Experience with Zendesk

Culture & Benefits

• Stock option plan for shared value creation
• Annual training and development budget of €3,000
• Attractive pension plan fully covered by the company
• Daily vegetarian lunches and snacks at the office
• Full access to the electric vehicle fleet with covered charging expenses
• Regular team events, including international trips and parties