Customer Care Specialist (Dutch or German)

Location: Remote from Portugal, Montenegro, or Hungary; shift coverage between 07:00 and 19:00 CET. Weekend work is required once per month or every six weeks.

Salary: €18,000–€24,000 based on experience, plus up to a 15% monthly performance bonus.

Company

hirify.global is a European fintech startup headquartered in Amsterdam, developing an all-in-one B2B financial platform with banking, accounting, financial management, invoicing, and AI-enabled accounting features.

What you will do

• Provide customer support through phone, chat, and email.
• Build rapport and communicate clearly and empathetically during complex or sensitive situations.
• Take ownership of customer issues, drive timely resolutions, and follow up on commitments.
• Collaborate with internal teams to escalate, track, and resolve complex cases.
• Document customer interactions and outcomes accurately in internal systems.
• Share customer insights and feedback to support continuous improvement.

Requirements

• Native or fluent Dutch or German, both written and spoken.
• At least six months of customer care experience.
• Strong communication, empathy, resilience, and problem-solving skills.
• Confidence handling complaints, difficult conversations, and high-impact customer situations.
• Proactive ownership, adaptability, and comfort working in a fast-paced scale-up environment.
• Availability for shifts between 07:00 and 19:00 CET and occasional weekend work.

Nice to have

• Experience in fintech, banking, payments, or financial services.
• Previous experience in phone-based customer support.

Culture & Benefits

• Remote work with the possibility of working remotely or in a hybrid model across Europe.
• Performance-based monthly bonus and stock options program.
• Professional development opportunities in a fast-paced fintech environment.
• Access to the Work & Swim program, including one month in a corporate apartment in Cyprus.
• Supportive, diverse, and eco-conscious work environment.

Hiring process

• Application review followed by a technical online assessment.
• Phone etiquette test with an AI agent and a recruiter call.
• Final interview followed by an offer.