Services Coordinator (Aerospace)

TL;DR

Services Coordinator (Aerospace): Coordinating customer service requests, onsite service orders, technician schedules, quotations, contracts, and invoicing with an accent on service logistics, order execution, and customer communication. Focus on managing complex service workflows, allocating technical resources, monitoring budgets and timelines, and driving continuous improvements across aerospace and automotive testing operations.

Location: Onsite in Amsterdam, the Netherlands. The role is also associated with the hirify.global B.V. facility in Nieuw-Vennep, the Netherlands.

Company

hirify.global is a multinational corporation specializing in high-performance motion control, simulation and test technologies for aerospace, automotive, and other industrial applications.

What you will do

• Monitor, log, delegate, and follow up on customer service requests and incident cases.
• Plan service schedules, allocate Field Service Technicians and Engineers, and coordinate travel, remote activities, parts, and tools.
• Create and manage service quotations in SAP and close service trips by collecting hours, expenses, reports, and signed work orders for invoicing.
• Coordinate with customers, Sales, Project Management, Engineering, Operations, Finance, and other internal stakeholders.
• Manage SLA/SMA data, maintenance visits, customer software licenses, and remote support hours.
• Analyze service trends, coordinate knowledge-base updates, manage critical spare parts, and escalate issues requiring cross-functional support.

Requirements

• Experience in service coordination, project coordination, or technical customer support.
• Strong proficiency with Microsoft Dynamics platforms, CRM, Azure, and Outlook.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to manage multiple priorities, deadlines, budgets, and service deliverables in a structured manner.
• Strong problem-solving skills, stress resilience, and sound escalation judgment.
• Experience in a technical or engineering-focused industry and familiarity with SLAs and contracts are advantageous.

Culture & Benefits

• Intellectually stimulating, high-tech international work environment with a strong customer focus.
• Opportunities for professional development and career growth.
• Compensation and secondary conditions aligned with the hirify.global B.V. collective agreement.
• Full-time employment with at least 38 days of vacation per year.

Hiring process

• Submit a CV and motivation through the application system.
• Detailed position questions can be directed to the listed hiring contact.