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Services Coordinator (Aerospace)
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TL;DR
Services Coordinator (Aerospace): Coordinating customer service requests, field service resources, onsite service orders, quotations, contracts, and invoicing for simulation and test systems with an accent on service logistics, customer communication, and order execution. Focus on managing SLAs, scheduling technicians, controlling budgets and timelines, analyzing recurring issues, and driving continuous process improvements.
Location: Onsite in Amsterdam, the Netherlands; the business unit and facility are located in Nieuw-Vennep, the Netherlands.
Company
B.V. develops high-tech simulation, motion control, and testing technologies for aircraft, automotive, and motion control applications as part of Inc.
What you will do
- Monitor, log, delegate, and follow up on customer service requests and incident cases.
- Plan service schedules and allocate Field Service Technicians and Engineers for planned and unplanned activities.
- Prepare service quotations in SAP, collect hours and expenses, and coordinate work-order closure and invoicing.
- Act as the primary contact for customers and internal stakeholders across Sales, Project Management, Engineering, Operations, and Finance.
- Manage SLA/SMA data, annual maintenance visits, software licenses, and remote support hours.
- Analyze service trends, coordinate knowledge-base updates, manage critical spare parts, and propose process improvements.
Requirements
- Experience in service coordination, project coordination, or technical customer support.
- Strong proficiency with Microsoft Dynamics platforms, CRM, Azure, and Outlook.
- Excellent organizational, planning, communication, and interpersonal skills.
- Ability to manage multiple priorities, deadlines, budgets, and service schedules under pressure.
- Strong problem-solving skills and the ability to escalate issues when necessary.
- Ability to interact confidently with customers, suppliers, and international internal teams.
Nice to have
- Experience in a technical or engineering-focused industry.
- Familiarity with Service Level Agreements and contract management.
- Experience identifying trends and suggesting process improvements.
Culture & Benefits
- Intellectually stimulating, customer-focused work environment.
- Professional development opportunities in a high-tech international setting.
- Compensation and secondary conditions aligned with the B.V. collective agreement.
- Full-time employment with at least 38 days of holidays per year.
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