Services Coordinator (Aerospace)

Location: Onsite in Amsterdam, the Netherlands; the business unit and facility are located in Nieuw-Vennep, the Netherlands.

Company

hirify.global B.V. develops high-tech simulation, motion control, and testing technologies for aircraft, automotive, and motion control applications as part of hirify.global Inc.

What you will do

• Monitor, log, delegate, and follow up on customer service requests and incident cases.
• Plan service schedules and allocate Field Service Technicians and Engineers for planned and unplanned activities.
• Prepare service quotations in SAP, collect hours and expenses, and coordinate work-order closure and invoicing.
• Act as the primary contact for customers and internal stakeholders across Sales, Project Management, Engineering, Operations, and Finance.
• Manage SLA/SMA data, annual maintenance visits, software licenses, and remote support hours.
• Analyze service trends, coordinate knowledge-base updates, manage critical spare parts, and propose process improvements.

Requirements

• Experience in service coordination, project coordination, or technical customer support.
• Strong proficiency with Microsoft Dynamics platforms, CRM, Azure, and Outlook.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to manage multiple priorities, deadlines, budgets, and service schedules under pressure.
• Strong problem-solving skills and the ability to escalate issues when necessary.
• Ability to interact confidently with customers, suppliers, and international internal teams.

Nice to have

• Experience in a technical or engineering-focused industry.
• Familiarity with Service Level Agreements and contract management.
• Experience identifying trends and suggesting process improvements.

Culture & Benefits

• Intellectually stimulating, customer-focused work environment.
• Professional development opportunities in a high-tech international setting.
• Compensation and secondary conditions aligned with the hirify.global B.V. collective agreement.
• Full-time employment with at least 38 days of holidays per year.