Customer Service Representative - German and English (Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the office

Annual gross base salary: €18,000–€23,000, depending on level, competencies, and experience

Company

hirify.global is an online marketplace for buying and selling special objects, with more than 100,000 curated items auctioned each week.

What you will do

• Respond to buyer and seller queries through chat, email, phone, and social media.
• Resolve complex customer issues, disputes, and complaints accurately and promptly.
• Mediate between buyers and sellers and identify solutions that work for both parties.
• Collaborate with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional spoken and written German and English.
• Strong communication, analytical, critical-thinking, patient, and empathetic problem-solving skills.
• Ability to switch quickly between phone, email, and other customer channels.
• Availability for 40 hours per week, at least two weekends per month, and some public holidays.
• Willingness to commute to the Lisbon office and work onsite at least two days per week.

Nice to have

• Experience with live customer service channels.
• Background in hospitality, tourism, retail, call-centre, or another customer-related role.

Culture & Benefits

• Interim fixed-term contract for seven months starting in November 2026, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, mentorship programmes, and career development plans.
• Inclusive, diverse workplace with colleagues representing more than 60 nationalities.
• Additional leave, Catavouchers, and an extra annual day off to pursue personal interests.

Hiring process

• Submit an English CV and cover letter.