Sales & Customer Service Advisor (Heating)

Location: Warwick, United Kingdom. Hybrid working requires 50% of hours at Brooks House and 50% remotely, subject to business requirements and successful completion of training. Training is delivered at the Warwick office for four weeks.

Salary: £21,147.24, plus commission on sales. Saturday rota work attracts additional pay.

Company

Baxi provides residential and commercial heating and hot water solutions as part of hirify.global, with a focus on sustainable and lower-carbon energy products.

What you will do

• Handle inbound and outbound calls and respond to customer enquiries by phone and email.
• Understand customer needs, assess service and warranty enquiries, and arrange appropriate appointments.
• Liaise with engineers and internal teams to gather information and resolve customer issues.
• Promote suitable Baxi Service Plans and chargeable services.
• Maintain accurate customer and service records in internal systems.
• Work collaboratively to meet customer service and sales KPIs.

Requirements

• Excellent communication skills and a confident, professional telephone manner.
• Strong listening, questioning, problem-solving, and negotiation skills.
• Customer-focused and empathetic approach, with the ability to remain calm in challenging situations.
• Attention to detail and ability to use IT systems accurately.
• Positive, team-focused attitude with initiative and ownership of customer queries.
• Availability to work Saturdays on a rota basis.

Nice to have

• Experience in customer service, sales, contact centres, or another customer-facing environment.
• Commercial awareness and confidence identifying sales and cross-selling opportunities.

Culture & Benefits

• 25 days of annual leave pro rata for part-time employees, with the option to purchase additional days.
• Contributory pension scheme, Health Plan, Unum support, and access to an Employee Benefits Hub.
• Training and development opportunities with potential progression within Baxi and hirify.global.
• Supportive, collaborative team environment focused on sharing best practice.
• Employment offers may be subject to relevant background checks.

Hiring process

• Successful candidates complete a comprehensive four-week training programme at the Warwick office.
• Offers are dependent on obtaining the relevant level of background checks.