Customer Service Advisor - Part Time Evenings

Location: Onsite in the Fulwood office, Preston, United Kingdom

Contract: 3-month fixed-term contract; 25 hours per week, Monday to Sunday rota, 5-hour shifts from 18:00 to 23:00

Company

hirify.global is a specialist professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated businesses.

What you will do

• Respond to inbound calls from home emergency insurance customers.
• Support customers throughout the claims journey from initial notification to resolution.
• Validate policyholders, diagnose issues, and deploy appropriate trade contractors.
• Keep customers informed and handle calls professionally and tactfully.
• Take excess policy payments, arrange boiler services, and negotiate with contractors.
• Work to targets and KPIs in a call-centre environment while developing skills across multiple insurance product lines.

Requirements

• Strong customer service skills and an excellent telephone manner.
• Ability to think on your feet and manage calls professionally.
• Empathy, tact, assertiveness, and diplomacy when supporting distressed customers.
• Strong attention to detail and excellent administrative skills.
• PC literacy and a self-motivated, engaged approach.
• Previous contact centre or First Notification of Loss experience is advantageous but not essential.

Culture & Benefits

• Full training and ongoing support at the start of the role.
• Leadership training, learning opportunities, and funding for professional qualifications.
• 5% employee and 5% employer pension contributions, life assurance, and enhanced family leave pay.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• Employee assistance programme, wellbeing centre, financial wellbeing support, and retailer discounts.
• Flexible benefits including holiday purchase, health cash plan, dental plan, cycle-to-work scheme, and salary-sacrifice options.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring.