Customer Service Representative (Insurance)

Location: Liverpool, UK — hybrid working with a minimum of 3 days per week in the office at Mersey Chambers. Working hours rotate between 08:30–17:00, 09:00–17:30, and 10:00–18:30, with one Saturday shift every three weeks.

Salary: £26,938–£28,609 per year, plus up to £2,000 performance-related bonus.

Company

hirify.global is a UK insurance group with Liverpool roots, more than 40 years of specialist insurance experience, over 1,700 employees, and £750 million in insurance policies written in 2024.

What you will do

• Handle inbound customer enquiries through phone and webchat.
• Answer insurance policy queries and process policy changes accurately.
• Resolve complaints with patience, empathy, and effective problem-solving.
• Deliver high-quality customer service and meet call-audit standards.
• Achieve individual and team KPIs while representing the brand and its values.

Requirements

• Strong verbal and written communication skills.
• Empathy and patience when supporting customers, including those requiring additional care.
• Motivation to achieve targets and continuously improve.
• Strong attention to detail when managing insurance policies.
• At least one year remaining on a UK Graduate or Post-Study Work visa.
• Applicants must be able to work from the Liverpool office at least three days per week.

Culture & Benefits

• Full training, career progression, career fairs, leadership programmes, and ongoing learning opportunities.
• Up to 35 days of holiday, including bank holidays, with holiday buy-and-sell options depending on role and tenure.
• 24/7 mental health support and free counselling.
• Flexible benefits, including early access to salary through the internal platform.
• Recognition awards, social events, and an inclusive workplace with support for workplace adjustments.

Hiring process

• Successful applicants undergo employment checks before starting, including a standard criminal record check and insolvency register check.
• Visa sponsorship is not available.