Customer Service Representative (Insurance)

Location: Liverpool, UK — hybrid working with a minimum of 3 days per week in the office at Mersey Chambers. Rotating shifts run from 8:30–17:00, 9:00–17:30, or 10:00–18:30, with one Saturday shift every three weeks.

Salary: £26,938–£28,609 plus up to £2,000 performance-related bonus.

Company

hirify.global is a UK insurance organisation with over 40 years of specialist insurance experience, more than 1,700 employees, and £750 million in insurance policies written in 2024.

What you will do

• Handle inbound customer enquiries through phone and webchat.
• Answer insurance policy questions and process policy changes accurately.
• Resolve complaints with patience, empathy, and problem-solving.
• Deliver high-quality customer service and perform well in call audits.
• Meet individual targets and KPIs while representing the brand professionally.

Requirements

• Strong verbal and written communication skills.
• Empathy and patience when supporting customers, including those requiring additional care.
• Motivation to achieve goals and continuously improve.
• Attention to detail when managing insurance policies.
• At least one year remaining on a Graduate or Post-Study Work visa in the UK.
• Visa sponsorship is not available.

Culture & Benefits

• Full training and opportunities for career progression, leadership programmes, and ongoing learning.
• Up to 35 days of annual leave including bank holidays, with holiday buy/sell options depending on role and tenure.
• 24/7 mental health support and free counselling.
• Flexible benefits, including early access to salary through an internal platform.
• Recognition awards, social events, and an inclusive workplace with adjustments available during recruitment and employment.

Hiring process

• Successful applicants undergo employment checks before starting, including a standard criminal record check and an insolvency register check.