Customer Resolution Specialist

Location: hirify.global Telematics, Business Park, Arden Square, Crewe, England, United Kingdom

Employment type: Full-time

Company

hirify.global develops sustainable mobility, connectivity, telematics, and technology solutions for businesses.

What you will do

• Manage customer invoice disputes from initial request through resolution.
• Investigate disputes, gather information, and liaise with customers and internal stakeholders.
• Conduct outbound customer activity and meet daily performance targets.
• Produce regular CSAT reports covering feedback, performance trends, and improvement opportunities.
• Resolve cases within agreed service levels and maintain accurate records and case notes.
• Identify recurring themes and root causes, escalating opportunities for process and product improvement.

Requirements

• Experience in customer service, retentions, dispute resolution, or complaint handling.
• Strong written and verbal communication skills with customers and internal stakeholders.
• Ability to manage difficult conversations, negotiate, overcome objections, and reach fair outcomes.
• Strong problem-solving, decision-making, prioritisation, and organisational skills.
• Ability to analyse data and produce reports identifying trends and improvement opportunities.
• Ability to remain calm under pressure and meet deadlines and service levels in a fast-paced environment.

Culture & Benefits

• Pension plan and life assurance.
• Employee fuel card scheme after six months.
• Electric vehicle salary sacrifice scheme after twelve months.
• Employee assistance programme and 24-hour wellness and healthcare assistance.
• Fertility treatment, pregnancy loss, mental health, disability, and inclusive workplace support.
• Purpose-built Crewe workspace with a gym, café, barista bar, games rooms, and other amenities.

Hiring process

• Apply online through the company’s application process.
• Reasonable adjustments and accommodations are available throughout recruitment.