Customer Service Representative (Manufacturing)

Location: Hybrid role based at the Warwick, Rhode Island facility; candidates must be a US Person under 22 C.F.R. 120.15 because the site is ITAR-controlled.

Company

hirify.global designs, manufactures, markets, installs, and services electrical connection and protection solutions for sensitive equipment, buildings, and critical processes.

What you will do

• Coordinate with customers, outside sales, and production on order creation, changes, status, and follow-up.
• Research pricing, product availability, order issues, and complex product questions across multiple brands.
• Process domestic standard distributor and non-standard orders accurately across multiple functional areas.
• Collaborate with sales, marketing, production, shipping, and other functions to resolve product, delivery, and service matters.
• Monitor scheduled shipments, obtain proof of delivery, and expedite shipments when needed.
• Use product knowledge to improve customer satisfaction and train or mentor colleagues.

Requirements

• 3+ years of customer service experience in a manufacturing environment preferred.
• Experience working with an ERP and/or CRM system.
• Ability to identify root causes of complex problems, ask probing questions, and recommend solutions.
• Ability to learn and retain advanced product knowledge and handle dissatisfied customers professionally and compassionately.
• Strong written and verbal communication, collaboration, multitasking, and self-directed problem-solving skills.
• Ability to lead multiple tasks or projects and mentor others through cross-training.

Culture & Benefits

• Global operations with opportunities to work across diverse functions and make an impact.
• Culture focused on innovation, integrity, customer-first service, respect, teamwork, optimism, and accountability.
• Medical, dental, and vision plans with flexible spending accounts and supplemental insurance options.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Eligible full-time employees may receive tuition reimbursement, paid time off, leave programs, backup care, well-being support, and legal and identity theft protection.