Customer Onboarding Specialist

Location: Manchester, United Kingdom; on-site

Salary: £26,600 per year

Company

hirify.global is a digital energy supplier and energy transition group using technology to support cleaner, fairer energy systems across multiple markets.

What you will do

• Help customers switch energy suppliers and select suitable gas and electricity tariffs.
• Guide customers through adopting low-carbon technologies, including heat pumps and solar.
• Answer initial questions from electric vehicle charger customers and coordinate handovers to installation teams.
• Take ownership of customer queries, investigate issues, and resolve them without unnecessary transfers.
• Provide empathetic, clear, and personalised customer service through active listening and practical problem-solving.
• Continuously learn new products, processes, and areas of responsibility in a fast-paced environment.

Requirements

• Strong commitment to delivering excellent customer service.
• Adaptability and willingness to learn in a rapidly changing environment.
• Curiosity, a growth mindset, clear communication, attention to detail, and strong listening skills.
• Genuine interest in supporting the transition to cleaner energy and addressing climate change.
• Previous experience in a fast-paced customer service or operations environment is beneficial.

Culture & Benefits

• Autonomous, collaborative environment focused on learning, fast decision-making, and innovation.
• OE Group Share Scheme.
• Free breakfast and cycle-to-work scheme.
• Electric vehicle salary sacrifice scheme and additional employee benefits.
• Weekly company-wide Family Dinner sessions and regular milestone celebrations.
• Interview accommodations can be arranged according to individual needs.

Hiring process

• The process usually takes up to four weeks and includes several stages supported by the recruitment team.
• Hiring decisions are ultimately made by members of the Talent team.