Supervisor, Wholesale Customer Service - Spain

Location: Madrid, Spain; hybrid and flexible working environment.

Company

hirify.global is a brand-focused company committed to delivering exceptional customer experiences and an inclusive workplace.

What you will do

• Manage the day-to-day operations and resources of the Wholesale Customer Service team.
• Manage a wholesale account base and promote customer-focused service standards.
• Coordinate with credit control, warehouse, distribution, and sales teams to maximize order book conversion.
• Monitor team and individual performance, providing one-to-ones, coaching, and corrective action where needed.
• Identify training needs and support the development, morale, engagement, and retention of the team.
• Act as a brand ambassador and drive continuous improvement across customer service.

Requirements

• Proven wholesale experience managing and delivering SLAs.
• Experience managing a multilingual team covering multiple countries.
• Fluency in English and Spanish is required.
• Proficiency in Microsoft applications, including advanced Excel skills.
• Strong leadership, communication, coaching, and problem-solving skills.

Nice to have

• Portuguese fluency.
• Knowledge of Oracle.

Culture & Benefits

• Competitive pay and bonus programs.
• Employee discounts, additional perks, and volunteering opportunities.
• Personal and professional development opportunities, including a Global Mentorship Programme.
• Hybrid and flexible working environment.
• Inclusive and equitable workplace committed to diversity and equal employment opportunity.