Customer Operations Specialist

Location: Sant Joan Despí, Barcelona, Spain; hybrid schedule with 3 days of remote work

Company

hirify.global is an international security technology group developing digital security, payment, banking, telecommunications, and currency technology solutions.

What you will do

• Manage and process customer orders and renewals accurately and efficiently.
• Execute the Order-to-Cash cycle from order entry through invoicing.
• Coordinate between customers and Sales, Purchasing, Shipping, and Technical Support.
• Provide proactive communication and resolve issues to maintain customer satisfaction.
• Maintain accurate master data from Salesforce, SAP S/4Hana, emails, spreadsheets, and Teams.
• Support the Head of Customer Operations, global Customer Operations teams, and team initiatives.

Requirements

• Experience in international customer service or order management.
• Knowledge of SAP ECC or SAP S/4Hana, including order entry and invoicing.
• Strong written and spoken communication, problem-solving ability, independence, teamwork, and attention to detail.
• Proficiency in English and intermediate French and/or Italian.
• Flexibility, openness to change, and willingness to learn.
• Knowledge of export processes is a plus; a Bachelor’s or Master’s degree in Business Administration or a related field is preferred.

Culture & Benefits

• People-oriented, diverse environment with flat hierarchies and international collaboration.
• Continuous training, coaching, and talent development programs.
• Flexible compensation including transport tickets, training, and private insurance.
• Flexible working hours with remote work three days per week.
• Breakfast and lunch options available through the company canteen.
• Easy access by public transport.