Customer Service Coordinator (Industrial Technology)

Location: Massanassa, Valencia, Spain; hybrid work policy

Compensation: Annual bonus of up to 10%

Company

hirify.global is a multinational provider of sensor-based sorting and processing technology for the fresh and processed food industries.

What you will do

• Serve as the primary point of contact for customers in the after-sales service organization.
• Receive and record customer calls and service requests in the ERP system, provide updates, and resolve inquiries.
• Coordinate escalations to Technical Support and collaborate with Field Service, Planning, Logistics, Supply Chain, and Finance.
• Prepare quotations for spare parts, service visits, and training.
• Process customer orders, monitor progress through invoicing, and coordinate return shipments and documentation.
• Maintain accurate records, follow service processes, and support continuous improvement initiatives.

Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.
• At least 5 years of customer service experience, preferably in a technical or industrial environment.
• Excellent Spanish and English are mandatory.
• Strong organization, multitasking, written and verbal communication, and customer-service skills.
• Proficiency with ERP platforms and the full Microsoft Office suite.
• Technical aptitude, attention to detail, and the ability to navigate complex process flows.

Culture & Benefits

• Hybrid work policy with laptop and mobile phone subscription provided.
• Annual bonus of up to 10% and extended life insurance coverage of EUR 150,000 for death and permanent disability.
• Discounted private health insurance affiliation and 29 calendar days of annual leave under the collective bargaining agreement.
• On-the-job and ongoing professional training with global career opportunities and internal promotion prospects.
• Inclusive, collaborative culture focused on innovation, diversity, well-being, and resource sustainability.